A Message From The Emerica Family On COVID-19 >> | Free Ground Shipping On All Orders
HOW DO I CONTACT EMERICA ONLINE CUSTOMER SERVICE DURING HOLIDAYS?
WHAT IS YOUR HOLIDAY RETURN POLICY?
WHAT IS THE LATEST I CAN ORDER TO RECEIVE BY CHRISTMAS?
WHAT IS YOUR NEW YEARS HOLIDAY SHIPPING SCHEDULE?
Emerica online customer service will be closed 12/23/2019 - 1/2/2020. We will have very limited access to emails and no access to phones during this time. You will be able to place orders but please note orders WILL NOT ship until our warehouse returns to work from the holiday. Please take this into consideration if you are planning on ordering something with expedited shipping. Please expect at least a 72 hour delay in response time after we've returned from the holiday break. We have a small staff and promise we will reach out to everyone as quickly as we can! See contact information below:
Our return policy will remain the same, but we will be accepting returns for Christmas orders up until January 31st.
FedEx Smart Post
Sunday, December 8th
Monday, December 16th
Wednesday, December 18th
As of Monday, 12/9/2019, we can no longer guarantee that FedEx SmartPost orders will arrive by Christmas. Orders placed before 9 PM (PST) on Sunday 12/8/2019 will leave our warehouse by Monday 12/9/2019, but we cannot guarantee FedEx will deliver on time due to their busy holiday schedule. Please order as early as possible for Christmas gifts! Orders placed during Christmas and New Years will not ship until our warehouse opens back up from the holiday break.
We expect shipping to resume as soon as January 2nd. We ask that you use expedited shipping methods carefully during this holiday time as the expectations may not be met. We apologize for the inconvenience.