WHICH COUNTRIES DOES EMERICA.COM SHIP TO?
HOW WILL YOU SHIP MY INTERNATIONAL ORDER?
WHAT IS YOUR RETURN AND WARRANTY POLICY FOR INTERNATIONAL ORDERS?
HOW LONG WILL IT TAKE TO GET MY INTERNATIONAL ORDER?
WILL I HAVE TO PAY DUTIES AND TAXES ON MY ORDER?
HOW CAN I REACH CUSTOMER SERVICE IF I HAVE TROUBLE PLACING AN ORDER?
CAN I SHIP MY INTERNATIONAL ORDER TO A P.O. BOX?
We currently offer shipping to Canada and Australia. All international orders will be processed in our warehouse here in Fontana, CA. Our online store will show pricing as $USD.
International orders will be shipped through a third party company emerica.com works with called BorderGuru. BorderGuru will handle the shipping and customs clearance for your emerica.com order. BorderGuru will provide the customer with a quote for duties and taxes in the emerica.com checkout, as well as tracking information for your package.
We offer a flat rate shipping fee through BorderGuru. Depending where you are shipping to will determine the cost of shipping. Shipping cost is separate from duties and taxes.
Orders are estimated to arrive in 7-14 business days.
We offer a 30 day return policy on all product bought on emerica.com. UNLIKE DOMESTIC U.S. ORDERS, WE DO NOT OFFER FREE RETURN SHIPPING ON INTERNATIONAL ORDERS. CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING BACK TO EMERICA.COM. Make sure you keep your tracking information and all necessary paperwork in order. We are not responsible if your package is lost in transit. Please make sure you are ordering the correct size and color as we are not responsible for any mistakes you make at checkout.
Items must be unwashed, unworn, and unused when returned to our warehouse. Please contact online customer service at firstname.lastname@example.org to get a return authorization.
We offer a 30 day warranty policy on all footwear and apparel bought on emerica.com. If you have an issue, please contact customer service at email@example.com or 1-877-838-6437. We will get back to you in 1-2 business days.
Once your order is shipped out, you will receive an order confirmation from emerica.com with the tracking information. Once you click the tracking it will take you to BorderGuru’s website with shipment details. Orders are estimated to arrive within 7-14 business days. We do not offer any expedited international shipping.
YES, the customer is responsible to pay for the duties and taxes during the checkout of your online order on emerica.com. Duties and taxes are calculated by BorderGuru during the checkout process of emerica.com. Duties and taxes must be paid at the time of checkout.
You can contact customer service toll free at 1-877-838-6437 from Monday through Friday 9:00am to 5:00pm PST. We can also be reached by email at firstname.lastname@example.org. If you do email us, please make sure to provide us and exact list of the items you are trying to order and where you are trying to ship to. This will help us resolve your issues quicker.
Unfortunately, we cannot ship your international order to a P.O. Box.