Please Read Our Covid-19 Shipping Updates Here
WHAT IS YOUR RETURN POLICY ON EMERICA.COM?
HOW DO I START A RETURN FOR MY ONLINE PURCHASE?
HOW LONG DOES IT TAKE TO RECEIVE A REFUND OR STORE CREDIT FOR MY RETURN?
WHAT IS YOUR WARRANTY POLICY ON FOOTWEAR AND APPAREL?
You may return your unused product for a full refund within 30 days of the purchase date. Exchanges are not currently supported at this time.
We offer free return shipping on all US domestic orders. All orders ship with a return shipipng label in the shipping package. Customers will be responsible for return costs on any international orders
Items must include original tags and/or original shoe or boot box. All items must be unworn, unwashed, free of smoke smell, pet hair, etc. Please try on all shoes and boots in a carpeted area as returns will be refused if received marked or scuffed.
Any item(s) purchased at normal price before the start of a sale will not be credited or refunded for the difference in price once a sale campaign has begun.
Original outbound shipping cost is not part of your refund (unless an error occurred caused by our shipping department). Only the cost of the item plus state tax (if applicable) will be refunded.
To request a return, please contact customer service with your order number and items to return and follow the below steps.
COVID-19 Update: During this time, our customer service team is currently working remotely. Phone access will be not be available until further notice, however our warehouse continues to ship our orders as usual. Please contact us through email regarding ANY inquiries and expect a 4-5 business day response time. Thank you!
Monday - Friday
9:00 AM - 5:00 PM PST
Attn: STI Ecommerce Returns
17300 Slover Ave
Fontana, CA 92337
Customer service can be contacted Monday - Friday 9:00 AM - 5:00 PM PST. If you do not receive a response through email, please check your spam or junk folder.
Please allow 10-14 business days for the refund to show on your banking statement.
Once we have received your return, your product will go through an inspection to make sure the product we received is suitable to return back into inventory. If inspections decides that your product cannot be returned back into inventory, we will ship your items back to you and no refund or store credit will be issued. You will be notified by email that your package was denied by inspections and is being sent back to you.
Once your items have cleared inspections, customer service will issue you a refund to your original form of payment. You may also ask to be issued store credit in the amount of the product. Please let customer service know how you would like to be refunded. If you do not let customer service know the method of refund, we will automatically refund you back to your form of payment.
we can only issue refunds to the card used for your purchase. we cannot issue a refund to a paypal account or expired credit card. if your card is expired at the time of return, we can issue you a store credit.
emerica.com offers a 30 day warranty policy from point of purchase on all footwear and apparel purchased in our online store. Each warranty issue is case by case. If you feel you have received defective product please contact customer service. We will do our best to help you out.
Free Ground Shipping On All Orders Over $75